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Housing Case Manager

Housing Case Manager


FLSA Status: Non-Exempt

Hiring Manager Job Title: Proogram Manager

Job Level: Individual Contributor

Employment Status: Part-Time Weekends Only

Primary Location: On-Site

Hourly Range: $24-$30


Helix Health and Housing Services (Helix) is an innovative, fast-paced human service agency in Minnesota working to eliminate barriers in accessing mental health and housing services to populations throughout Minnesota that are under-served. Helix provides four (4) areas of service across the state of Minnesota: Community-Based Mental Health Services, Targeted Case Management, Community Health Worker Services, and Housing. Helix provides culturally responsive

care that is individualized to meet the needs of people served.


POSITION SUMMARY:

This position will enthusiastically commit to join in our vision that homelessness should be rare, brief and non-recurring. Under direction, Housing Stabilization Specialists will carry a caseload providing housing stabilization social services including income enhancement, benefits counseling, connection to natural supports; develop service plans which may include the need for specialized social services.


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Support participants by conducting client interviews, assessments, and assisting participants in developing and/or following housing stability case plans.

  • Coordinate with other support staff to meet stabilization and retention goals.

  • Provide budget assistance, job search and employment assistance, training and education, benefits counseling, and other services related to attaining income and managing a household budget.

  • Assist participants with housing support application, renewals, and proofs required by county.

  • Serve as a liaison between participants and their landlords; help with emergency and crisis plans related to housing, landlord communication, and neighbor issues.

  • Connect participants to natural and community-based support such as volunteer opportunities, recovery groups, social clubs, sports teams, friends and family, etc.

  • Connect participants to medical insurance, primary care providers, and other health supports

  • Explore problem-solving housing strategies with unhoused participants

  • Accept each participant for who they are and where they are, and then provide options, information and choices that allow for stimulating change if needed

  • Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.

  • Meet all administrative requirements including recordkeeping, staff meetings, etc.

  • Maintain confidentiality and treat participants with dignity and respect at all times.

  • Assist in overall administration of the assigned program.

  • Perform other duties as assigned.

Ability to:

  • Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or financial abuse. Establish and maintain effective working relationships with others, including clients, family members and others who may be under distress or duress.

  • Locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients.

  • Facilitate maximum client participation in service plans.

  • Manage assigned caseload and establish caseload priorities to meet client needs and agency expectations

  • Prioritize and respond to demands of caseload in a prompt and efficient manner.

  • Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing.

  • Maintain current and accurate records.

  • Ensure that services are connected to the person-centered housing plan developed with each client and delivered in a culturally sensitive and appropriate way following a holistic and person-centered delivery method.

  • Negotiate a lease. Ensure the living arrangement is safe and ready for move-in.

  • Identify resources to cover moving expenses and to access household goods.

  • Supports participants in maintaining housing through prevention and early identification of behaviors that may jeopardize their continued housing.

  • Learn complex regulations, policies and procedures and apply them appropriately in management of assigned caseload.

  • Work effectively under pressure and deadlines.

  • Deal with hostile, aggressive and abusive persons.

  • Meet specific monthly and annual housing retention targets.

  • Abides by and complies with the rules of confidentiality, Data Privacy Act, mandatory reporting laws, HIPAA requirements, and organizational policies and procedures.

KNOWLEDGE:

Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


EDUCATION AND EXPERIENCE:

  • Any combination of training and experience which would provide the required knowledge and abilities is qualifying. Typical ways to obtain this knowledge and abilities would be:

  • A High School Degree plus a minimum of one year of experience performing social service casework services in an exceptional manner meeting all standards and abilities,

OR A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.


REQUIREMENTS:

  • Ability to pass a NetStudy background check

  • Possession of a valid Minnesota Class C Driver's License

  • Proof of vehicle insurance

PHYSICAL REQUIREMENTS:

The position requires the ability to perform various physical tasks essential to job duties. These include, but are not limited to:

  • Lifting: Ability to lift and carry objects weighing up to 25-50 pounds on a regular basis. 

  • Bending & Stooping: Frequent bending, kneeling, and stooping may be required to access materials, equipment, or perform job-related tasks.

  • Sitting: Prolonged periods of sitting may be necessary, depending on the nature of work.

  • Walking & Standing: Ability to stand and walk for extended periods, including navigating various work environments.

  • Reaching & Stretching: Occasional reaching overhead or in awkward positions to retrieve or handle materials.

  • General Mobility: Adequate physical ability to move freely within the workspace and perform assigned duties safely and efficiently.

 

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.  All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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